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After sales service > Withdrawal/return form
Please complete the withdrawal form within 14 days following the day after you have received your order. After having filled this form, please send back the jewellery and the copy of the invoice received in your parcel to our warehouse,.
ADDRESS
Pearls & Beauty S.A.M.
Service Après Vente
Bâtiment F - Bloc B
5ème étage
4/6 avenue du Prince Albert 2
98000 Monaco - Principauté de Monaco
PHONE
Monday to Friday - 9 am - 3 pm (GMT+1)

+377 97 77 65 40
E-MAIL
contact@misaki.com
Name *
First name *
Phone
E-Mail *
Order N° *
Returning reasons *
Product (s) concerned *
Right of cancellation

  • Returns policy
Within the 14 days following the day after the Client has received the order, he/she has a right of cancellation without having to provide any reason, or pay any penalty. The right of cancellation is also applicable to sale products. Any product returned damaged, used, incomplete or soiled is excluded from the benefit of the cancellation and can not be a subject of a refund or exchange

  • Means of exercising
To exercise his/her right of cancellation, the Client is kindly asked to complete the online form (here), the jewelry with the cancellation form filled out to download here. The Client can compose a similar unambiguous statement along with the order number, the list of the products that the Client wishes to return in order to determine the sum that will be refunded to him/her). The burden of proof of the exercise of the right of cancellation rests devolves to the Client.

The Client pays for the return costs.

  •  Refund procedure
In the event of the entire order being returned, Misaki shall refund to the Client costs in excess of the initial delivery costs, with the exception of additional costs resulting from the Client’s choice, where applicable, of a delivery method other than the least expensive standard delivery method offered, in accordance with legislation.

The partial return of part of the ordered products shall not incur the refunding of the initial delivery costs because the sum of the delivery costs is on a flat-rate basis.

In both cases, Misaki undertakes to provide a full refund of a product (or products) returned within the 14 days following their physical receipt or the receipt of an effective proof of their sending by the Client, the retained date being the first of these facts (as postmarked).This refund shall use the same method of payment as that chosen by the Client for the initial transaction, unless the Client expressly assents to a different means; in any case this refund shall not give rise to any additional costs for the Client.